How do I access the internet using an Airalo eSIM on a Google Pixel device?

If you encounter difficulties connecting your Airalo eSIM to the internet on a Google Pixel device after installation, please ensure that you have completed the Access Data steps for your eSIM.

You can find them in your Airalo account:

1. OPEN the Airalo app.
2. TAP My eSIMs.
3. TAP the eSIM you want to install.
4. TAP View Instructions.
5. LOOK for Access Data instructions.
   

Before proceeding with the following steps, confirm that the eSIM line is ENABLED and selected for mobile data.

1. GO to Settings.
2. GO to Network & internet.
3. TAP SIMs.
4. ENSURE that the eSIM is enabled. If not, toggle it ON.
5. TOGGLE ON Mobile data.
   

Connect to the Supported Network:

1. GO to Settings.
2. GO to Network & internet.
3. TAP SIMs.
4. TAP your eSIM. 
5. DISABLE Automatically select network.
6. SELECT the network specified in your eSIM’s Access Data information.

Update the APN settings (if necessary):

CHECK if you need to modify the APN on your device by opening the Airalo app and viewing your eSIM instructions.

1. GO to Settings.
2. GO to Network & internet.
3. TAP SIMs.
4. TAP your eSIM. 
5. TAP Access Point Names.
6. TAP the + icon.
7. ENTER the new APN in the APN field.
8. TAP OK.
9. ENTER Airalo as the APN's label in the Name field.
10. LEAVE the other fields blank.
11. TAP the three-dot menu in the upper right corner.
12. TAP Save.
13. ENSURE that the added APN is selected.
    

Enabling Data Roaming (if necessary):

CHECK if you need to enable Data Roaming on your device by opening the Airalo app and viewing your eSIM instructions.

1. GO to Settings.
2. GO to Network & internet.
3. TAP SIMs.
4. TAP your eSIM. 
5. TOGGLE Roaming ON or OFF.
   

After correctly following the instructions above, your Airalo eSIM should be successfully connected to the internet.

If you need more assistance, please contact our support team, and we'll be happy to help.