You can install your eSIM either before or after you land. The best time to install your eSIM will depend on your activation policy. Please refer to "When can I install my eSIM?" for more information on your eSIM’s activation policy.
Once you install the eSIM, you will need to set up your eSIM by completing the Access Data Steps (My eSIMs> Details> Install eSIM/Access Data).
In case you leave the set-up for later, you will need to have your Access Data Steps in hand, which can be saved to your mobile device by following the steps below:
Local and Regional eSIMs
- Go to "My eSIMs" and tap "Details"
- Tap "Install eSIM/Access Data"
- Tap the 3 dots in the upper right
- Select "Save a Screenshot"
Global eSIMs
- Go to "My eSIMs" and tap "Details"
- Tap "Install eSIM/Access Data"
- Tap the 3 dots in the upper right
- Select "Save a Screenshot"
- Select your next destination country to save the settings accordingly.*
*The APN settings may vary depending on the country, which is why it is important to choose the country so you can save the Installation/Access Data steps for the desired destination.
Your Installation/Access Data Steps will be saved on your device for later so you can complete the setup and start enjoying your eSIM.
If you have any questions, please feel free to contact support.