Airalo propose des forfaits eSIM pour plus de 200 pays et régions du monde. Chaque forfait comprend une quantité de données que vous pouvez utiliser pendant une durée spécifique. Certains forfaits incluent les appels vocaux et les SMS, comme nos eSIM Discover+ mondiales.
La période de temps pendant laquelle vous pouvez utiliser votre forfait est définie comme la période de validité. Vous pouvez en apprendre davantage sur l'utilisation des données et les périodes de validité en consultant nos réponses aux questions fréquemment posées ci-dessous.
When does my validity period start?
The validity period of your eSIM package starts when one of the following happens:
- Lorsque vous vous connectez à un réseau pris en charge dans sa zone de couverture
- Lorsque vous installez votre eSIM
For most of Airalo’s eSIM packages, the validity period begins when the eSIM connects to a supported network. Please make sure to check the Activation Policy of your package — this will help you plan when to install your eSIM.
You can check the Activation Policy by doing the following:
- Accédez à Mes eSIM > DÉTAILS pour l'eSIM concernée.
- Tap or click SHOW MORE.
- Find "ACTIVATION POLICY" — the relevant information will be listed.
How is an eSIM’s data distributed across the validity period?
The data included with your eSIM is for the entire validity period, it is not distributed equally per day.
For example, if you’ve purchased a 1 GB - 7 day eSIM package, you have 1 GB of data to use for the entire 7 day period, not 1 GB of data per day.
Can I use all my data on the first day of validity?
Yes, you can use all your package’s data on the first day, or any day, of your validity period. You can purchase a top-up package for your eSIM if you are concerned about using all of your data before your validity period ends.
If you are using an eSIM package with unlimited data, you will not run out of data during your validity period. You may, however, experience slower connection speeds on days you use more than a specified amount of data. This amount will be specified in the Additional Information for the relevant eSIM.
How can I manage my data usage to avoid running out prematurely?
For most eSIM packages, you can go to My eSIMs in the Airalo app or Airalo’s widgets (iOS only) to track your data usage. You will also receive low data notifications when your eSIM reaches 25% and 10% data remaining.
To avoid using too much data, you may want to consider avoiding activities or apps that consume high amounts of data.
What happens if I run out of data before the end of the validity period?
If you run out of data before the end of the validity period, you can purchase a top-up package. To do so, go to My eSIMs > TOP UP for the relevant eSIM.
Can I extend the validity period of my data package?
No, it is not possible to extend the validity period of your data package.
Si vous avez des questions ou besoin d'aide, notre équipe d'assistance est disponible 24 h/24 et 7 j/7. Nous serons toujours heureux de vous aider.