Troubleshooting
Find an answer
- How do I access the internet using an Airalo eSIM on a Google Pixel device?
- What to do if I can't delete an Airalo eSIM on my Samsung Galaxy S22?
- What should I do if the eSIM is stuck activating on my iOS device?
- I'm experiencing the ‘Cellular Plans From This Carrier Cannot be Added' error message
- I'm experiencing the ‘Unable to Complete Cellular Plan Change' error message
- How do I access the internet using an Airalo eSIM on a Samsung Galaxy device?
- I am experiencing “PDP Authentication Failure”
- Can I use iMessage with my eSIM?
- How do I access the internet using an Airalo eSIM on an iOS device?
- I can't scan my QR Code
- What can I do if my device is network or carrier-locked?
- I'm experiencing the “This code is no longer valid” error
- I am experiencing slow network speeds
- Why can’t I find my eSIM when the Airalo app says it’s been installed?
- Why is my top-up package not activating?
- Why haven’t I received my eSIM or top-up yet?