Q: I'm experiencing the 'Unable to Complete Data Plan Change' error message

The 'Unable to Complete Data Plan Change' error message is related to an installation failure which can be caused by different factors as follows:

Question 1

I&#x27;m experiencing the &#x27;Cellular Plans From This Carrier Cannot be Added&#x27; error message

Accepted Answer

This error may show if you are trying to install an eSIM on a network-locked device.

Question 2

I&#x27;m experiencing the &#x27;Unable to Complete Data Plan Change&#x27; error message

Accepted Answer

The &#x27;Unable to Complete Data Plan Change&#x27; error message is related to an installation failure which can be caused by different factors as follows:

Question 3

I can’t connect to the internet with my eSIM (Android)

Accepted Answer

Please make sure that you turned data roaming ON and completed your APN settings and it is correct. Kindly read through the article for full details

Question 4

I am getting PDP Authentication Failure on iOS

Accepted Answer

PDP Authentication Failure is usually related to APN settings. Please check your APN details in the eSIM installation details and enter the details correctly. Kindly check the full article for details.

Question 5

Can I use iMessage with my eSIM?

Accepted Answer

Yes, you can! However, you may need to reset iMessage after installing your eSIM by following the steps advised on this article.

Question 6

My eSIM is not connecting to the internet.

Accepted Answer

Please make sure that you turned data roaming ON and completed your APN settings and it is correct. Kindly read through the article for full details

Question 7

I cannot scan my QR Code.

Accepted Answer

If you cannot scan the provided QR Code, you can install the eSIM by entering the eSIM installation details manually. 

Try adding the eSIM manually while connected to a good network connection.

Question 8

My device is locked to a carrier

Accepted Answer

eSIMs can only be installed on network unlocked devices. Please contact your mobile carrier to unlock your device.

Also, if your device was just unlocked, your carrier may have disabled eSIM support for a period of time for security reasons. 

Please contact your mobile carrier to unlock your device or override the security settings.

Question 9

I am getting the error message, “The code is invalid”

Accepted Answer

There are a number of reasons you might be getting this error message.
Please make sure:
- Your device is eSIM compatible
- You have a good network or WiFi connection 
- The eSIM has not been added before 
Try adding the eSIM manually while connected to a good network connection. Please see the full article for more details.

Question 10

I am experiencing slow network speeds

Accepted Answer

Speed is dependent on coverage, congestion, or prioritization of the local carrier.
However, if your eSIM requires you to manually add/update your APN settings, if you do not do it correctly, you may misunderstand as if your connection is slow while in fact the eSIM was not set up correctly.

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