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Troubleshooting

Find an answer

  • I’m experiencing the ‘Cellular Plans From This Carrier Cannot be Added’ error message
  • I’m experiencing the ‘Unable to Complete Cellular Plan Change’ error message
  • I can’t connect with my eSIM on my Android device
  • I am experiencing “PDP Authentication Failure”
  • Can I use iMessage with my eSIM?
  • I can’t connect with my eSIM on my iOS device
  • I can’t scan my QR Code
  • My device is network locked
  • I’m experiencing the “This code is no longer valid” error
  • I am experiencing slow network speeds

Other topics

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