Airalo 提供可用于全球 200 多个国家和地区的 eSIM 套餐，每个套餐都包含具有特定使用时长的数据量。 一些套餐包含通话和短信，例如我们的 Discover+ 全球 eSIM。
您的套餐的可用时长称为其有效期。 有关数据使用量和有效期的更多信息，请参阅以下常见问题解答。
When does my validity period start?
The validity period of your eSIM package starts when one of the following happens:
- 在覆盖范围内连接到受支持的网络时
- 安装 eSIM 时
For most of Airalo’s eSIM packages, the validity period begins when the eSIM connects to a supported network. Please make sure to check the Activation Policy of your package — this will help you plan when to install your eSIM.
You can check the Activation Policy by doing the following:
- 转到我的 eSIM > 相关 eSIM 的详细信息。
- Tap or click SHOW MORE.
- Find "ACTIVATION POLICY" — the relevant information will be listed.
How is an eSIM’s data distributed across the validity period?
The data included with your eSIM is for the entire validity period, it is not distributed equally per day.
For example, if you’ve purchased a 1 GB - 7 day eSIM package, you have 1 GB of data to use for the entire 7 day period, not 1 GB of data per day.
Can I use all my data on the first day of validity?
Yes, you can use all your package’s data on the first day, or any day, of your validity period. You can purchase a top-up package for your eSIM if you are concerned about using all of your data before your validity period ends.
If you are using an eSIM package with unlimited data, you will not run out of data during your validity period. You may, however, experience slower connection speeds on days you use more than a specified amount of data. This amount will be specified in the Additional Information for the relevant eSIM.
How can I manage my data usage to avoid running out prematurely?
For most eSIM packages, you can go to My eSIMs in the Airalo app or Airalo’s widgets (iOS only) to track your data usage. You will also receive low data notifications when your eSIM reaches 25% and 10% data remaining.
To avoid using too much data, you may want to consider avoiding activities or apps that consume high amounts of data.
What happens if I run out of data before the end of the validity period?
If you run out of data before the end of the validity period, you can purchase a top-up package. To do so, go to My eSIMs > TOP UP for the relevant eSIM.
Can I extend the validity period of my data package?
No, it is not possible to extend the validity period of your data package.
如果您有任何其他问题或需要进一步帮助，我们的支持团队将全天候为您服务，我们随时乐意为您提供帮助。